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Quality Policy

Hazrem Environmental Ltd faces many challenges in a competitive market place, which are to be met using an effective quality policy that ensures:

• Customer satisfaction & loyalty
• Competitiveness to provide a cost effective service
• Employee motivation

To guarantee the company is the total solution specialists, each of these values is supported by the following principles:
Our statement of general policy is:

Focus on customers

• We listen and understand their overall needs
• We guarantee a quick response to customer requests
• We strive to be innovative, to provide information on current and future best practices
• We retain ownership of all work until it is completed to the customer’s satisfaction

Thus, we commit on delivery, cost, performance and after-sales support.

Focus on competitiveness

• We continuously monitor and improve company practices to assure the client they are receiving all services to current best practice methods
• We are pro-active and make fast and effective decisions
• We guarantee a transparent process when issuing quotes to ensure the tender is not only cost effective, but can be delivered within a reasonable and agreed time

Top level management support will be provided to ensure sufficient resources are made available to realise customer expectations, to ensure legal compliance and to ensure that the requirements of any relevant national or international standards are satisfied. All third parties used during any project are audited to maintain quality assurance and legislative compliance, incorporating but not exclusive to ISO 9001:2000, ISO 14001:2004, Environmental Protection Act 1990, Health and Safety At Work etc. Act 1974

Focus on people

• We continuously develop the individual and collective skills of our team
• We exchange relevant information with transparency
• We communicate effectively and promote teamwork

All employees are trained to recognised standards in their field. Employees are made aware that the company may offer services that are outside those stated in company literature. Therefore, each employee is made aware that we act as a conduit for all environmental services that our customer may need i.e. we act as total solution specialists.

As a supplier of services, Hazrem recognises that the relationship with our suppliers is critical to our success. Therefore we feel it is important to extend the same commitments to them as we do our customers.

The managing director and associated representatives are responsible for confirming the delivery of quality assured services via direct consultation with customers and suppliers alike.

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